Privacy & Shipping Policies
Shipping Schedule & Weather Policy
Weekly Schedule: Shipments typically depart our facility on Mondays. If you need your order to arrive on a specific date, please include a note in the Special Instructions box during checkout or email us at getthedirt@woodwardcanyon.com.
Extreme Weather: During periods of extreme heat or cold, Woodward Canyon reserves the right to place orders on a weather hold to ensure the wine is not damaged in transit. We will send an email notification if your order is placed on hold.
Expedited Shipping: If you require your wine immediately during extreme weather, you may choose to:
- Expedite the shipment to 2-Day or Overnight service for an additional fee.
- Contact us to discuss specific shipping solutions.
Payment: If Woodward Canyon holds your shipment, your credit card will be charged at the time of purchase to secure the wine and reserve it in our inventory for future shipping.
Shipping Credits & Case Discounts
Contiguous U.S.: UPS Ground shipping is included on all orders of 12 or more bottles (any size) to states where we are legally permitted to ship.
Case Discount: A 10% discount is offered on all case purchases (12 bottles, any size).
Alaska & Hawaii: We ship via 2-Day Air. We will apply a comparable shipping credit to your order to help offset the airfare charges. For a quote, please email getthedirt@woodwardcanyon.com.
Legal Requirements
Adult Signature Required: Per federal law, all wine shipments require the signature of an adult (21 years or older). It is illegal to sell, furnish, or give alcohol to a minor, and it is illegal for a minor to attempt to acquire or consume alcohol.
Delivery Tip: If you are unsure if someone will be available to sign, we highly recommend shipping to a business address or a local UPS access point. Woodward Canyon will provide an estimated delivery date, but we cannot guarantee it due to potential transit issues.
Licensed Shipping States
Woodward Canyon is licensed to ship to the following states:
- ID Required: AZ, GA, IN, KS, and MI require us to keep a copy of the purchaser’s photo ID on file. We must obtain this before your order can ship.
- 2-Day Service Only: Alaska and Hawaii.
- All Other Licensed States: CA, CO, FL, ID, IL, IA, KY, MD, MA, MN, MO, MT, NV, NM, NY, NC, OH, OR, SC, TN, TX, VA, WA, WI, WY, and Washington, D.C.
Any states not mentioned above are states we are not permitted to ship to. Please go to our distribution link or contact us at (509) 525-4129 for distributor information in those states.
International Shipping: We ship to certain countries as allowed by law. Please contact us for international inquiries.
California Warning: Drinking distilled spirits, beer, coolers, wine, and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information, go to www.P65Warnings.ca.gov/alcohol.
Privacy & Data Security
Woodward Canyon Winery does not sell or rent customer information. We collect personal data (name, email, address, and credit card info) solely to fulfill orders and communicate winery news.
- Opt-Out: To stop receiving marketing communications, email getthedirt@woodwardcanyon.com with the subject “Unsubscribe.”
- Security: We utilize PCI-compliant eCommerce providers and SSL encryption (Secure Sockets Layer) to protect your data. Onsite credit card information is encrypted and password-protected.
Returns, Cancellations & Packaging
Packaging: We use sustainable fiber packaging whenever possible. During warmer months, cold packs are available upon request for an additional cost if temperatures require extra insulation.
Gifts: Both the sender and recipient must be at least 21 years of age. We require the recipient’s phone number and email address to coordinate delivery (the specific contents of the gift will not be disclosed). We highly recommend shipping to a business address to ensure a successful first delivery attempt.
Cancellations: Orders may be canceled for a full refund provided the order has not yet entered our fulfillment process. For Wine Club selections, cancellations or skips must be submitted in writing prior to the scheduled credit card processing date. Once an order or club selection has been processed for fulfillment, it cannot be canceled.
Returns: Due to the temperature-sensitive nature of wine, we cannot accept returns once the shipment has been received. The only exception is in the event of a winery error (e.g., the incorrect wine was packed).
Redirects & Missed Deliveries: If you update or change your delivery address directly with the carrier after the wine has left the winery, Woodward Canyon cannot be held responsible for transit delays or disrupted shipments. If a package is returned to us after three failed delivery attempts, the customer will be responsible for both the return shipping charges and the fees to re-ship the order.
Please note:
Delivery days for all shipments are estimates only. We are provided an expected time in transit from the shipper, but delays may occur from weather or other transit issues. We do not guarantee any delivery day. However, the shipper does make at least three delivery attempts before they automatically send the package back to us.
Wrong addresses:
For shipments where Woodward Canyon has received the wrong address from the purchaser, re-shipments will be billed to the purchaser. Woodward Canyon Winery will be responsible for shipments where the staff of the winery inadvertently made a mistake when preparing the order for shipping.
